Recently, Mr. Li screamed to the Yuhuatai District Consumers Association, saying that he had spent more than 70,000 yuan to purchase high-end furniture without a certificate, and found a business theory, the business said that it was ruined, and will not be able to make up for a while. Such an explanation for the merchant, Mr. Li can not accept.
After receiving the complaint, the staff of the Consumers Association confirmed the purchase of the goods and the sales records of the merchants, as well as the confirmation of the invoices and quality inspection certificates of the manufacturers in Guangdong. Where did the certificate go? It turned out that the merchant was afraid of the furniture being shipped from the factory before the delivery, and carried out the pre-opening self-inspection. However, due to the negligence of the workers, the product certificate and instructions were forgotten to be returned to the box, resulting in loss. After mediation, the merchant made certain economic compensation to the consumer and filled in the certificate of conformity and instructions for use.
Consumers Association reminded that according to the terms in the "Consumer Products Instructions for Use", when selling furniture, the furniture manufacturer must issue a product certificate, a Chinese manual, a factory name, a factory name, a contact number, etc. In the manual, the materials, performance and specifications of the furniture are described. In particular, the control indicators such as toxic or radioactive substances actually contained in the furniture materials and paints shall be marked with the content of harmful substances such as formaldehyde.
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