Recently, Henan Provincial Administration for Industry and Commerce 12315 released a report on the analysis of consumer complaints for Home Decoration. From May 2015 to April 2016, the 12315 working institutions at all levels of the industrial and commercial system of the province accepted a total of 3,714 complaints about home decoration and home decoration, involving an amount of 20.279 million. Yuan, for the consumer to recover economic losses of 2.603 million yuan.
According to the analysis of the report, in the home decoration and home decoration consumer complaints, Zhengzhou and Luoyang received the most complaints about home improvement furnishings, which were 1,291 and 909, respectively, accounting for 59.2% of the total number of complaints received by the province. In terms of growth rate, the number of complaints received by central cities and counties such as Xinyang, Luohe, Xinxiang and Zhengzhou increased rapidly in the top ten provinces that received complaints, up 48.6%, 22.0%, and 9.2 respectively over the same period of the previous year. % and 9%.
According to the analysis report, among the complaints about all kinds of home decoration and home decoration, the number of complaints received by the decoration and building materials category was 1922, accounting for 51.8% of the complaints received by the home decoration category, which was 2.4 percentage points lower than the same period of the previous year; and 1670 pieces of furniture consumption complaints. 45% of the complaints received by the home decoration category were increased by 2.5 percentage points over the same period of the previous year.
Judging from the year-on-year growth rate of consumer complaints in various types of home furnishings, during the “Twelfth Five-Year Plan†period, furniture consumption complaints maintained a high growth rate, with an average annual growth rate of 39.1%, which was higher than the average growth rate of home decoration categories. Percentage points; the average annual growth rate of complaints about building materials and decoration services is lower than the overall growth rate of home decoration complaints, which are 20.1% and 9.6% respectively. It shows that with the increasing demands of modern people for the comfort level of family living environment and the gradual enhancement of people's awareness of environmental protection and individuality, “light decoration and heavy decoration†has become the mainstream of the current home decoration furniture market in our province.
Among the complaints about the decoration of building materials, the top three categories of goods were doors and windows, floor materials and sanitary appliances, accounting for 34.2%, 29.4% and 12.2% of the complaints received by the decoration and building materials, respectively. Among them, wooden doors, ceramic tiles and toilets are three types of complaint hot items.
Judging from the specific problems reflected by consumers, the quality problems of the decoration building materials, the failure to fulfill the three guarantees, the non-return of the down payment, and the delayed delivery problems frequently accounted for 84.1% of the problem of building materials.
Among the consumer complaints about furniture, the top three products were sofas, beds and combination furniture, accounting for 17.0%, 15.0% and 13.8% of the complaints received by the furniture category, respectively. The quality, contract and after-sales service issues accounted for 38.2%, 18.8% and 17.6% of the consumer complaints handled by the furniture category, respectively. Judging from the specific problems reflected by consumers, the problem of product quality of furniture, failure to fulfill the three guarantees, delayed delivery, and non-return of down payment are more prominent, accounting for 89.7% of the complaints about furniture consumption.
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